[Infrastructures] RE: ITIL? (Rainer.Heilke@atcoitek.com)

[Rainer.Heilke@atcoitek.com]

> First off all ITIL works.

Sorry, can't agree there. If your corporate culture is such that
some/many teams won't do it, ITIL won't go anywhere.

> Second it is correct that overzealous appliance may be a problem.

As in everything...

> Third, if ITIL is done right, it won't slow you down. Error correction

True for the most part, except that you MUST take the time to document.
That is vital, and without it, you aren't doing ITIL. This is a real
investment in time.

> Fourth, ITIL makes life easier for everybody including the IT
> department. It simplifies things and makes sure that change is under
> control. It also allows you to move (boring) tasks away from 
> the really
> smart people to not so smart people. That saves time and money. And
> makes people happier.

Yes and no. Some people hate going through the proper processes, and
pushing them to do so makes them very angry. They don't understand why
they should, and "are far to busy" to listen to an explanation. They
just want what they need, and want it to get done now.

> If you want to go with ITIL, you have to find out where you 
<snip>
> too many changes at once, they need time to work it in and understand.

For some people, ANY change is too much. Trust me, I see it every day.
sigh :-(

> It takes a lot of effort to get an organization ready for ITIL. And it
<snip>
> get desperate if it is not working or somebody is not in the system.
> Then you know for certain you can start changes towards ITIL 
> compliance.

It is often exactly this that people will resist the most. "I'll just
call Rainer. He fixed it the last time."

But I think we may be straying off-topic for this list...?

Rainer