[Infrastructures] ITIL?

[David Thornton]

I got my ITIL certification and I loved it.
For two reasons:

1. It gave a common language to talk about the things I already knew 
about "how to do computers right"
2. It meant that the executive cared to do IT right (over looking any 
sort of implenetation realities).

I was taught that ITIL is a framework, like a buildings beams. The 
building still needs proper walls and decorating and such. the frame 
gives you the physically stable house.
ITIL can give you a "physically" stable IT service offering. Which I 
belive in.

And yes the implemenetations suck. My experience is that there are too 
many clerks, beuracrats and executives involved and not enough staff and 
line manager involved.

Heck I think most managers are no more than clerks but that's a 
different RANT.

ITIL = Good.

My 2.21 cents ( UK sterling conversion)

David

Rainer.Heilke@atcoitek.com wrote:

>Sean, I can't argue with much (any?) of what Todd says, once you get
>more deeply into ITIL. See my first comment for a simpler view. I forgot
>to mention the Documentation aspect (tickets, change requests, etc.).
>
>The trick--if any of it works for your company--is to use it as a
>guideline, not as law. We've seen a lot of these things come and go over
>the years (anyone remember Excellence! training?). If it becomes a
>religion, you're doomed.
>
>Rainer
>
>  
>
>>-----Original Message-----
>>From: infrastructures-admin@TerraLuna.Org 
>>[mailto:infrastructures-admin@TerraLuna.Org] On Behalf Of Todd Snyder
>>Sent: Friday, October 07, 2005 10:56 AM
>>To: Sean Kelly
>>Cc: infrastructures@terraluna.org
>>Subject: RE: [Infrastructures] ITIL?
>>
>>
>>Since I'm not sure if anyone from our organization reads 
>>    
>>
>
><snip>
>
>  
>
>>So, to summarize, ITIL is a good idea, but it's the 
>>implementation of it
>>that will make you love it or loathe it.
>>    
>>
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