[Infrastructures] ITIL?

[Rainer.Heilke@atcoitek.com]

Sean, I can't argue with much (any?) of what Todd says, once you get
more deeply into ITIL. See my first comment for a simpler view. I forgot
to mention the Documentation aspect (tickets, change requests, etc.).

The trick--if any of it works for your company--is to use it as a
guideline, not as law. We've seen a lot of these things come and go over
the years (anyone remember Excellence! training?). If it becomes a
religion, you're doomed.

Rainer

> -----Original Message-----
> From: infrastructures-admin@TerraLuna.Org 
> [mailto:infrastructures-admin@TerraLuna.Org] On Behalf Of Todd Snyder
> Sent: Friday, October 07, 2005 10:56 AM
> To: Sean Kelly
> Cc: infrastructures@terraluna.org
> Subject: RE: [Infrastructures] ITIL?
> 
> 
> Since I'm not sure if anyone from our organization reads 

<snip>

> So, to summarize, ITIL is a good idea, but it's the 
> implementation of it
> that will make you love it or loathe it.