[Infrastructures] ITIL?

[Rainer.Heilke@atcoitek.com]

The Distributed Server group I'm in took a course about ITIL from
Microsoft. We all really liked MS' approach--Eris help me for saying
this--because of their focus on the people part of the equation. (I
think they called it "MOF".) ITIL itself only really looks at the
technology and process, while MS extended it with the human equation.
This made it clear that we had a long, steep mountain to climb to make
ITIL worthwhile. This is because of our (deeply ingrained) corporate
culture, not the technical merits of ITIL itself.

The core of MOF was communication. I would suggest reading what you can
find on the 'net, see how it can help you, and then examine your
company's culture in light of [ITIL|MOF]'s recommendations. If it looks
like a fit, follow through however you can. Maybe expense a couple books
to the company. If it isn't a fit, look at how the principals can make
YOU a better IT person, and move forward with that. Depending on your
personality and work ethic, you may actually find a lot of it common
sense.

That's my 1.6 cents' worth, anyway.

Rainer

> -----Original Message-----
> From: infrastructures-admin@TerraLuna.Org 
> [mailto:infrastructures-admin@TerraLuna.Org] On Behalf Of Sean Kelly
> Sent: Friday, October 07, 2005 10:19 AM
> To: infrastructures@terraluna.org
> Subject: [Infrastructures] ITIL?
> 
> 
> Recently, I've come across the beast that is the ITIL. The 
> part that could
> possibly interest me is the Service Support set, since it 
> covers Incident
> Management, Problem Management, Configuration Management, Change
> Management, and Release Management. However, I am a newcomer 
> to the ITIL
> and its philosophies and pricy books.
> 
> Is anybody applying theories from the ITIL to their system 
> infrastructure
> or organization in general? Can you give me an idea of how it 
> was applied?
> What parts are you applying? What works? What doesn't?
> 
> Any information on this topic would be helpful to help me 
> understand how
> heavily and with what urgency I should dive into this.
> 
> Thanks.
> 
> -- 
> Sean M. Kelly
> Unix Systems Architect
> Division of Information Technology
> Creighton University
> (402) 280-2264
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