[Infrastructures] ITIL?

[Daniel Hagerty]

 > up your job or make it easier.  ITIL is a management tool - when it
 > comes to the guys with their fingers on the keyboard, it doesn't speed
 > up your job at all.  It just quantifies and justifies what you do to
 > management/"The Business".  It helps them see the value of IT instead of
 > just looking at us as a cost centre.

    Translation -- ITIL is an information technology *risk management
tool for management*.  It is there to help management reduce surprises
coming out of the IT department.

    It is not a solution for your technical problems.

    Other places have stated that, from a purely technological
standpoint, you probably will achieve more of what you want if you
reduce the technical risk factors that make management tools like ITIL
seem appealing to management.

    Less realized risk will quickly cause the bean counters to wonder
if the risk management is worth its cost.