[Infrastructures] ITIL?

[Sean Kelly]

Recently, I've come across the beast that is the ITIL. The part that could
possibly interest me is the Service Support set, since it covers Incident
Management, Problem Management, Configuration Management, Change
Management, and Release Management. However, I am a newcomer to the ITIL
and its philosophies and pricy books.

Is anybody applying theories from the ITIL to their system infrastructure
or organization in general? Can you give me an idea of how it was applied?
What parts are you applying? What works? What doesn't?

Any information on this topic would be helpful to help me understand how
heavily and with what urgency I should dive into this.

Thanks.

-- 
Sean M. Kelly
Unix Systems Architect
Division of Information Technology
Creighton University
(402) 280-2264